According to recent research from ISG Insights, more than two-thirds of business leaders are in support of Robots performing functions such as Finance, Human Resources, and Contact Center. Concurrent with this, they have decided to deploy more robots by the year 2020.
To automate time-consuming and repetitive tasks and to configure robots easily and inexpensively is the major objective behind every deployment! These are now charged with a new objective: to increase agility and scalability.
There are two kinds of incorrect expectations that could harm a robot deployment.
Overblown expectations
Many of them think that robots can function more than they are capable of. Individuals are then disappointed by their robot’s performance. This could end up in both the management and the workforce feeling like their robot was a bad investment.
Overly conservative expectations
Another thought is that robots are less capable. This occurs when individuals have worked with less advanced robots in their past. The robot may end up being not used at all. This ends up in providing less return on investment.
All these expectations can be met by executing a business-process script to automate the required tasks. This involves the following basic requisites:
1. Analyzing and Handling the team’s concerns
The team involved first needs to analyze and provide the requirement, approve the solution design for feasibility and measure the success rate. IT teams have a limited role that is restricted to providing support in infrastructure requirements. This also involves test data creation. Specify the roles, responsibilities and skill sets you’ll need to best serve the specific goals by the robot. The team should have a clear understanding of the service delivery methodology.
Consumers think that robots are capable of much more than they are able to do. The only solution to the success of these robotics companies is by managing expectations. The solution for tackling this is to Clearly communicate to the whole team how the robot deployment will be carried out.
2. Uncertain Expectations
Managing the expectations will not only allow them to take full advantage of the new technology but also to take full advantage of the results of the deployment of the new technology. For this, it is required that the expectations are made certain! This can be done by analyzing the changes.
People who have never deployed or used a robot do not know what outcome to expect. They could be confused as to what they have to expect out of it. The way to handle this is by answering people’s queries. This gives people a clear picture as to what they can expect.
3. Familiarising By Means Of Training, Trial, and Troubleshooting
During this phase, the team involved has to become more familiarised to working with robots. This can be acquired by the following means:
Gaining Technical Knowledge
The ambiguity is gaining technical know-how about robot installation and deployment. The technical people must be on the search for solutions to satisfy technical and operating requirements for sound implementation. Basic on-site training gives workers the ability to solve minor concerns and robotic issues as well!
Disconnected Dots Solved by Basic Trial And Error Methods
Trying things with the robot on a trial and error basis can ease the overall process. This helps in building the disconnected dots about lack of know-how on various controls and tracking mechanisms. It also helps to get accustomed to the newly automated environment. This will allow you to measure and address the unintended consequences as well.
Informal transfer of knowledge
Transfer of knowledge between team members is always of top priority. This eliminates the risks of unnecessary errors.
Error Solving Mechanisms
To improve efficiency, it is necessary to solve commonly occurring errors. Troubleshooting is when employees get to familiarise with robots in the workplace.
The key to success at this stage is to impart required training. During the research interviews, it was evident that a lack of training can really affect the deployment. Employees who weren’t given adequate training quickly started to feel powerless and resented the robot.
The solution to concerns during this phase is to impart adequate training!
4. Adaption of the robot to the work routines
Once the robots are deployed at the workplace, there are several workplace scenarios where attention is required. These include the following:
Changes in the working environment
The study from Randstad US revealed that more than three-quarters of employees aren’t scared by the prospects of an increased amount of automation in the workplace. Though a few other employees would be perplexed with the new robot introduction. This can lead to changes in the social environment in the business.
The Bottleneck of the processes to be handled
The bottleneck of complex processes leads employees to feel vulnerable. The reason behind this is the robots being able to handle complex processes that employees cannot.
The solution to this challenge is by handling employee communication and interaction with the robots more frequently!
Increase in Robotic Automation does not necessarily mean a decline in employment! “Robots will be the cheapest and collaborative member of a team for sure,” says Steve Cousins of Savioke, who is into the hotel and hospital delivery of robots around the world!!
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